Outsource Consultants

MARCH 18, 2025

Domestic brands are increasingly exploring call center outsourcing both nearshore and offshore as a cost-effective alternative to managing customer experience (CX) in-house. At the same time, rapid advances in AI are transforming how contact centers operate, enabling smarter automation and data-driven insights.

Call Center 67

Call Center outsourcing First call resolution Average Handle Time 67

BlueOcean

OCTOBER 4, 2023

The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. The most recent census reports that 21.4% It’s our thing.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Outsource Consultants

MARCH 20, 2025

At Outsource Consultants, we work with hundreds of U.S. Their strategic advantages stem from a unique combination of factors that set them apart in the global outsourcing landscape. A Deloitte report shows that companies outsourcing to Mexico experienced a 25% increase in customer satisfaction scores while reducing costs.

Customer retention 67

Customer retention outsourcing Call Center Bilingual agents 67

Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Outsourcing to Tunisia offers a balance of both affordability and quality. What challenges should you be aware of when outsourcing to Tunisia?

Call Center 62

Call Center outsourcing Bilingual agents Education 62