Average Handle Time, Bilingual agents and Service level

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Average Handle Time

Bilingual agents

Service level

Finding Call Center Services: What Companies Look For

Outsource Consultants

MARCH 18, 2025

Key metrics to consider include customer retention rates, average handle time, and first call resolution rates. Average Handle Time (AHT) AHT measures the average duration of a customer interaction (including talk time, hold time, and after-call work).

Call Center

Call Center outsourcing First call resolution Average Handle Time

Tunisia Call Centers: Are They Right for Your Organization?

Global Response

JUNE 20, 2023

After clearing the backlog quickly and efficiently, we were able to help ASICS continue to scale—from 20 Global Response agents, to 30 and then to 40—while expanding their customer service channels, preventing backlogs, meeting customer demands and improving service levels.

Call Center

Call Center outsourcing Bilingual agents Education

Customer Contact Central

Finding Call Center Services: What Companies Look For

Tunisia Call Centers: Are They Right for Your Organization?

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