Average Handle Time, Bilingual agents and Study

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Average Handle Time

Bilingual agents

Study

Finding Call Center Services: What Companies Look For

Outsource Consultants

MARCH 18, 2025

These case studies show that, when executed thoughtfully, outsourcing can boost service performance while controlling costs. A study by ContactBabel found that these hidden costs can account for up to 15% of the total outsourcing expense in the first year. Another often-overlooked expense is the cost of quality assurance.

Call Center

Call Center outsourcing First call resolution Average Handle Time

Mexico Customer Retention Solutions: The Secret to Unshakeable Loyalty

Outsource Consultants

MARCH 20, 2025

With over 12 million English speakers in Mexico, businesses can easily find agents fluent in both English and Spanish. This bilingual capability is crucial, as a Common Sense Advisory study found that 76% of consumers prefer purchasing products in their native language. These investments yield impressive results.

Customer retention

Customer retention outsourcing Call Center Bilingual agents

Customer Contact Central

Finding Call Center Services: What Companies Look For

Mexico Customer Retention Solutions: The Secret to Unshakeable Loyalty

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