Average Handle Time, call center software and Entertainment

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Average Handle Time

call center software

Entertainment

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Average handling times (AHT) increase. So much of contact center efficiency hinges on using the right technology. It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. In her free time, she writes literature. Errors happen.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Do your Reports Spark Joy? Tidy up your Reports to Reduce Call Center Stress and Boost Agent Engagement

SharpenCX

FEBRUARY 25, 2020

Think of where clutter lives in your contact center. When you open your call center software and see a page of all your reports, with data points, spreadsheets, graphs and colors, your brain gets overwhelmed. Maybe you wanted to check on your Service Level, but caught a glimpse of Average Handle Time.

Call Center

Call Center Morale Metrics Abandon rate

Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Do your Reports Spark Joy? Tidy up your Reports to Reduce Call Center Stress and Boost Agent Engagement

Stay Connected