NobelBiz

FEBRUARY 21, 2023

Dashboards containing essential call center information are becoming increasingly prevalent in the call center environment. Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

Dashboards containing essential call center information are becoming increasingly prevalent in the call center environment. Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

JUNE 4, 2024

Advanced WFM tools can analyze historical data to predict peak times and adjust schedules accordingly, ensuring that your call center can handle fluctuations in demand without compromising on service quality. This allows you to make data-driven decisions to continuously improve your operations.

Call Center 52

Call Center Interactive Voice Response Customer Service contact center solutions 52

NobelBiz

FEBRUARY 22, 2023

However, if your call center agents are overburdened by high call volumes and poor staffing levels, they will be unable to perform successfully. This results in extended average handling times , lower resolution rates, and more churn. And that’s where NobelBiz Omni+ comes in!

Analytics 52

Analytics Contact Center Call Center call center workforce 52