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Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth.
Right now, agents may feel pulled in too many directions—family, shopping, finances, job, events and have we mentioned the pandemic?! Even cutting out the clutter on the production floor—or encouraging clean desks for remote agents—can help employees re-center so they get back into the customer service mission. #4 Don’t add to it!
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