Average Handle Time, call center workforce and Gamification

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Average Handle Time

call center workforce

Gamification

Remote Control: Managing Work at Home Contact Center Agents

Monet Software

APRIL 24, 2020

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. What’s more, WFM software can give agents what they don’t realize they need—structure.

Contact Center

Contact Center Management call center workforce Average Handle Time

Top Call Center Efficiency Metrics And How To Improve Them

Playvox

JUNE 22, 2023

Once these metrics or KPIs are in place, over time you will more easily find opportunities to improve upon CX and gain call center and agent efficiencies. For synchronous contacts, this includes hold times, transfers, and after-call work.

Call Center

Call Center Metrics Schedule adherence Average Handle Time

Customer Contact Central

Remote Control: Managing Work at Home Contact Center Agents

Top Call Center Efficiency Metrics And How To Improve Them

Stay Connected