Monet Software

NOVEMBER 11, 2020

Do you feel it spreading through your contact center workforce? That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . The post The Morale Doctor is In appeared first on Monet Software.

Morale 100

Morale Agent burnout Contact Center Coaching 100

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? Improving the operational efficiency of the customer service center is a major benefit of WFM.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Monet Software

APRIL 24, 2020

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. No longer is the company limited to the talent pool surrounding the contact center.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

NobelBiz

FEBRUARY 21, 2023

Dashboards containing essential call center information are becoming increasingly prevalent in the call center environment. Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

Dashboards containing essential call center information are becoming increasingly prevalent in the call center environment. Also driving this trend is real-time analytics. For example, agents should have real-time access to their average handling time and target performance.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

Monet Software

OCTOBER 28, 2020

But SMB contact centers still need to finish strong, especially if the business took a hit from the pandemic. A long-term, customized employee engagement strategy should be the ultimate goal for any call center. But maybe you just need to boost motivation, morale and workforce engagement as this crazy year (finally!)

Employee engagement 90

Employee engagement Call Center Morale call center workforce 90