Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Strategies in Optimizing Call Center Customer Support for Increased Revenue. Establishing a Customer-First Mindset without Sacrificing Efficiency.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Calabrio

APRIL 24, 2025

Benefits: Reduces agent cognitive load, decreases Average Handle Time (AHT), improves consistency and compliance, boosts agent confidence and performance, and allows agents to focus more on building rapport and complex problem-solving. Related Resources State of the Contact Center 2025 Mar.

Contact Center 52

Contact Center Customer Experience Coaching Self service 52

Playvox

MARCH 19, 2024

AI enables customer service organizations to: Perform routine, simple tasks that are usually done by a human, improving productivity Automate basic requests that improve customer experiences Enable the workforce to efficiently handle more complex requests Contact center leaders tend to leverage AI for task automation as the low-hanging fruit.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

RapportBoost

NOVEMBER 5, 2018

RapportBoost’s easy to use platform uses machine learning to optimize chat conversations to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness and other critical contact center metrics.

Sales 40

Sales Contact Center Average Handle Time B2B 40