NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Global Response

JANUARY 31, 2023

Measuring agent churn rates and retention rates over time, as well as gathering honest feedback from your agents, can help you see how and where to make improvements. Generate constructive feedback Speaking of quality feedback, generating constructive feedback is an essential tactic to improve your customer service process.

Customer Service 62

Customer Service outsourcing Construction Technical Support 62

Balto

JANUARY 2, 2025

True call center productivity means every resourceagents, technology, and workflowsis directed toward a common goal: turning each interaction into a positive, value-driven experience. Automates post-call surveys and identifies patterns in feedback, giving managers actionable insights to improve service quality.

Call Center 52

Call Center Abandon rate Interactive Voice Response First call resolution 52

Calabrio

MARCH 27, 2025

Analytics What Is Average Handle Time (AHT) in the Contact Center? This is why the amount of time spent on interactions is a key metric for ensuring the efficiency of your customer service. This is why the amount of time spent on interactions is a key metric for ensuring the efficiency of your customer service.

Average Handle Time 52

Average Handle Time Best practices Contact Center Metrics 52