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Also, keep in mind that customers may use a second device to contact you via chat at the same time while they look for the quickest answer. According to a study, 62% of customers prefer to contact with businesses via email for customersupport. In total, 89% of customers anticipate an omnichannel experience.
Entirely, the strategy above and average the wait time more necessary. It makes or breaks a customer’s experience. Besides, time contributes to more frustrated customer and potential incline. So, this is the customersupport quality. AverageTime To Return A Missed Call.
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