Average Handle Time CCNG Employee engagement 
CCNG
OCTOBER 26, 2024
Their 2023 study found that reducing average handle time (AHT) by just one second per call can save the average large contact center up to $1 million annually. Efficient contact center operations are closely tied to employee engagement.
CCNG
JANUARY 13, 2021
At the recent CCNG Fireside Live Chat held in December I had the opportunity to provide my reflection on 2020 and what I predict will happen in 2021 alongside two other industry colleagues, Poly and Avtex. Employee Engagement and Development As leaders, we were faced with several challenges this year.
CCNG
MARCH 30, 2022
This can also impact employee engagement and retention. To make matters worse, the agent’s average handle time goes up because the agent is discouraged and types or talks slower. A Fortune 500 company launches their management cadence I have seen a well-known Fortune 500 company utilize this concept.
Expert insights. Personalized for you.
195 
Let's personalize your content