Remove Average Handle Time Remove CCNG Remove Gamification
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ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

Meanwhile, the time of handling that call is increasing, which impacts staffing levels, meaning more people must wait for an agent. Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events. All this costs more money. It’s a vicious cycle.