Average Handle Time, CCNG and Interactive Voice Response

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Average Handle Time

CCNG

Interactive Voice Response

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

SEPTEMBER 27, 2023

It seems logical that the average time could be reduced if customer-facing agents could find the answer at conversational speed without having to scroll through articles, frantically trying to find the right information.With a reduced average handle time, the contact center would be able to handle these calls with a lower headcount.

Management

Management Average Handle Time Self service CCNG

The Future of Contact Centers is Here

CCNG

MARCH 23, 2021

Autonomous contact centers use voice AI to speak with customers naturally, understand intent, and resolve their issues. They don't replace existing contact center software but instead, integrate with it and work either in front of an IVR to take all inbound calls or behind the IVR.

Contact Center

Contact Center Average Handle Time Interactive Voice Response outsourcing

Customer Contact Central

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

The Future of Contact Centers is Here

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