Global Response

JANUARY 23, 2023

Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” You should also set goals around specific actions that will impact CSAT, for example, improving FCR rates or reducing average time in queue. Further, make sure your goals are actually attainable.

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

Select VoiceCom Blog

JULY 11, 2022

Inbound sales Inbound call centre agents aren’t only there to help existing customers. Automated answering services or chatbots can typically answer these inquiries. These tools allow callers to avoid waiting for an agent, ensuring a quicker response time. They can also potentially close new ones.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52

JustCall

APRIL 3, 2023

An inbound sales call center is an absolute necessity. Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly.

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40