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Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, averagehandletimes, and costs. Yet, before implementing a modern IVA solution, organizations should consider if they have the right elements in place to best optimize an IVA.
Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, averagehandletimes, and costs. Yet, before implementing a modern IVA solution, organizations should consider if they have the right elements in place to best optimize an IVA.
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