Average Handle Time Cloud contact Real estate 
JustCall
MARCH 7, 2023
There are multiple setups of a contact center, as discussed earlier in this post: inbound, outbound, blended, omnichannel, multichannel, etc. You need to consider whether you have real estate to spare for the contact center. If not, a cloud-based contact center would be the best option.
Aspect
JULY 15, 2020
Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. Many have found that while some agents can be more productive at home, other agents simply don’t perform well with that much freedom.
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