The GLOBO Blog

JUNE 22, 2017

GLOBO, a language technology and services company specializing in multilingual communication, is making near real-time, human translation possible. GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV. About GLOBO.

Average Handle Time 75

Average Handle Time Contact Center Government Healthcare 75

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Overall, leaders were able to increase awareness and clarity regarding safety procedures and reduce Average Handle Time (AHT).

Analytics 52

Analytics Interactive Voice Response Average Handle Time Employee engagement 52

Fonolo

MAY 7, 2015

It may not be possible to do it every day, but one of the best ways to keep up with the latest development in the customer experience industry is to attend contact center conferences and events near you. Handpicked related content for you: 25+ Top Call Center Conferences in 2020. Average Handle Time. Embrace them.

Call Center 126

Call Center Management Contact Center Coaching 126

Taylor Reach Group

MARCH 27, 2018

Are You Making the Most of Every Service Opportunity? Operational Indicators - Service Level, ASA & Occupancy Rate. Operational Indicators - Average Handle Time (AHT). Opperational Indicators - Service Level, ASA and Occupancy Rate. Are You Making the Most of Every Service Opportunity.

Schedule adherence 48

Schedule adherence Average Handle Time Consulting Consulting 48

Callminer

AUGUST 6, 2019

This tactic, which enables blended agents to be automatically prompted via the rule to switch between inbound and outbound calls based on service level and agent availability, provided a significant lift in productivity. This reduces agent’s average handle time because all the agent has all the customer interaction history.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Insite Managed Solutions

OCTOBER 14, 2015

Understanding contact center metric targets such as average speed of answer (ASA), service level, abandonment rate, average handle time (AHT), and budgeted hours are critical for success. Controlling Weather Events is Difficult… But You Can Control Your Service Levels. Conference Chatter.

Management 40

Management Abandon rate Contact Center Metrics 40

Global Response

MARCH 26, 2024

Your teams should be able to connect via email, video conferences, project management software, and live chat. Setting clear expectations and SLAs (Service Level Agreements) The second step in building a solid partnership is setting clear expectations and well-defined Service Level Agreements (SLAs).

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62