Average Handle Time Construction contact center workforce 
Calabrio
MARCH 7, 2025
Workforce Engagement How to Combat Call Center Agent Attrition Share You know the signs: increased average handle time (AHT), increased irritation, productivity decline. Even in a remote/hybrid workforce, contact center leaders (if theyre paying attention) can see when their employees are slipping.
Balto
APRIL 20, 2023
They did, however, care more about dials per week and average handle time. The least pressured industries were Home Improvement, Construction, and Retail. Those who felt the greatest pressure to do more with less also had the greatest focus on average handle time (AHT).
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