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How to optimize customer service costs with visual assistance

TechSee

Instead of technical support agents attempting to explain with words how customers can fix their issues, they can visually show them via step-by-step actions and movements. The FTF rates are raised, and the time spent on site is shortened. Visual assistance bridges the visual gap between customers and contact centers.

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How to Boost Sales with Ecommerce Call Center Services

Outsource Consultants

Are you leveraging call centers to turn support into a revenue engine? At Outsource Consultants, we’ve seen ecommerce call center services significantly boost revenue and customer satisfaction. Providing Technical Support In the digital realm, technical issues can block sales.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Average handling times (AHT) increase. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. This can be achieved if all agents are trained on both campaigns so that the queue hold time can be reduced. Errors happen. Compliance missteps occur.

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The Supervisor Cadence – Does It Drive the Wrong Behavior?

CCNG

To make matters worse, the agent’s average handle time goes up because the agent is discouraged and types or talks slower. If you could, all customer service, technical support, and sales organizations would be hitting their metrics. I’d sure appreciate it.” The agent agrees. Will you be that leader?

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What's The ROI Of A Customer Care Team?

Vcaretec

Having a long-term partner for customer support enables the firm to focus on helping their patients and customers, while relying on a trusted partner for transactional patient and customer support with full regulatory compliance. Contact us today for a free consultation.

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Slaying 6 Myths on Remote Visual Support

TechSee

Visual assistance technology is a powerful tool for technical support, but it can also help address other customer inquiries, deliberations, and bureaucratic issues. Incorporating remote visual assistance into day-to-day operations helps: reduce customer effort and wait time. reduce costly truck rolls and product returns.

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Contact Center Pricing Models: How to Choose the Best Option for Your Business

Outsource Consultants

At Outsource Consultants, we often see companies struggle with selecting a pricing structure that balances cost efficiency with service quality. Businesses should monitor Average Handle Time (AHT) to evaluate performance and forecast costs. For expert guidance, contact Outsource Consultants today!