Calabrio

FEBRUARY 28, 2025

Essentially, voice analytics can unlock the hidden potential within your contact centers conversationsand turn your interactions into a competitive advantage. Indeed, the voice analytics market is only expected to continue booming , reaching nearly $3 billion USD in size by the end of this decade.) See Calabrio ONE in action.

Analytics 52

Analytics Contact Center contact center workforce Average Handle Time 52

Calabrio

MARCH 7, 2025

Workforce Engagement How to Combat Call Center Agent Attrition Share You know the signs: increased average handle time (AHT), increased irritation, productivity decline. Even in a remote/hybrid workforce, contact center leaders (if theyre paying attention) can see when their employees are slipping.

Call Center 52

Call Center Benchmark Gamification Contact Center 52

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Instead, todays leaders recognize its central role in fueling and future-proofing enterprise success.

Best practices 52

Best practices Contact Center Management Call Center 52

Balto

SEPTEMBER 21, 2022

Louis, MO — Balto, the leader in uniting contact center agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform dedicated to improving the agent experience in the contact center. About Balto.

Agent Empowerment 52

Agent Empowerment Contact Center Gamification contact center workforce 52

pindrop

JANUARY 8, 2021

Passport Reduces Average Handle Time and Associated Costs . Passport reduces average handle times by 45 seconds per call. Helping to optimize contact center workforces, increase capacity for calls, and improve IVR containment rates.

Average Handle Time 40

Average Handle Time contact center workforce Interactive Voice Response Contact Center 40

Verint

JUNE 6, 2017

The theme was holistic customer engagement —helping organizations empower their customers and employees through intelligence that can be shared enterprise-wide. The 4th annual Verint Executive Summit also took place during Engage, hosted by a partner and division COO from a global management consulting firm.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34