Remove Average Handle Time Remove contact center workforce Remove Real estate
article thumbnail

Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20

Aspect

Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. The post Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20 appeared first on Aspect Blogs.

article thumbnail

2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”

Balto

According to a Gartner survey , “real estate/facilities management” was the greatest target for budget cuts; 72% of CFOs wanted to trim their organization’s real estate footprint. They did, however, care more about dials per week and average handle time. Is the Contact Center a Good Career?