Average Handle Time, contact center workforce and White Paper

Count to 5 for perfect multi-channel forecasting

teleopti

NOVEMBER 27, 2018

Modern workforce management (WFM) solutions capture huge amounts of data to create a library of valuable information. Use it to spot deviations from normal events such as unexpected spikes in call volumes or even different average handling time (AHT) patterns. Want to dig deeper into forecasting?

Average Handle Time

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7 Things Great Call Center Managers do Every Day

Fonolo

MAY 7, 2015

They will vary depending on your industry and customers, but there are a few that most customer experience managers are checking on every day: Average Time in Queue/Hold Time. Average Handle Time. NEW REPORT – Call Center Trends 2020: A New Age for the Contact Center.

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Customer Contact Central

Count to 5 for perfect multi-channel forecasting

7 Things Great Call Center Managers do Every Day

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