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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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For example, focusing solely on AverageHandleTime (AHT) may improve efficiency but hurt customer satisfaction if it leads to rushed interactions. Instead, metrics should paint a holistic picture of customer experience and operational success. The metrics you monitor must align with your business priorities.
Chatbots and virtual agents for real-timesupport When a customer has a simpler inquiry or if they simply can’t reach a human agent on the first try chatbots and virtual agents are excellent AI use cases in contact centers. In most cases, customers find that chatbots can effectively solve many of their simpler concerns.
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