Outsource Consultants

FEBRUARY 25, 2025

This level of personalization not only enhances the customer experience but also increases the average order value. Master the Art of Upselling and Cross-selling Upselling and cross-selling are powerful techniques that can boost your ecommerce sales significantly. How can a call center increase my e-commerce sales?

Call Center 67

Call Center Sales outsourcing Technical Support 67

Outsource Consultants

JANUARY 24, 2025

Modern call recording systems incorporate features such as automatic speech recognition (ASR) and sentiment analysis, allowing supervisors to flag calls based on specific keywords or customer emotions. Essential KPIs include: Average Handle Time (AHT) Measures the time spent per interaction.

Best practices 67

Best practices Contact Center Technology Schedule adherence 67

Balto

JANUARY 14, 2025

It provides actionable insights into key performance indicators (KPIs) such as average handle time (AHT), first call resolution (FCR), and customer satisfaction scores, which evaluate the effectiveness of call center operations and customer experience. Immediate access to knowledge bases or FAQs.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

DMG Consulting

AUGUST 26, 2024

While AQM is not perfect, it does a good job of identifying relevant and important company and agent trends; evaluating agent soft skills and empathy; and assessing customer emotion and sentiment.

Analytics 48

Analytics Contact Center Quality management Calibration 48

ROI CX Solutions

DECEMBER 6, 2024

Chatbots and virtual agents for real-time support When a customer has a simpler inquiry or if they simply can’t reach a human agent on the first try chatbots and virtual agents are excellent AI use cases in contact centers. In most cases, customers find that chatbots can effectively solve many of their simpler concerns.

Contact Center 52

Contact Center call center solutions Call Center Chatbots 52