Average Handle Time, Customer retention and Inbound sales

Inbound vs. Outbound Call Centers: 7 Major Differences

OctopusTech

MARCH 11, 2022

Inbound Sales Support – This acts as an effective sales tool as the operator here doesn’t receive calls from existing customers and rather talks to potential customers who require additional information. Operators check all the details of the problems and try to solve them.

Call Center

Call Center Inbound sales Technical Support Upselling

6 Customer Service Goals That Matter Most in 2023

Global Response

JANUARY 23, 2023

Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” After all, you don’t want to decrease your response time at the expense of the quality of your service. Customer retention has a direct impact on your bottom line—after all, it’s easier (and cheaper!)

Customer Service

Customer Service outsourcing Self service Inbound sales

Why Call Center Quality Assurance Is So Important

Global Response

DECEMBER 21, 2022

Increasing customer retention rates by even 5% can increase profits by anywhere from 25% – 95%. A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data.

Call Center

Call Center Outbound sales Best practices Feedback

Customer Contact Central

Inbound vs. Outbound Call Centers: 7 Major Differences

6 Customer Service Goals That Matter Most in 2023

Why Call Center Quality Assurance Is So Important

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