Average Handle Time Customer Service Strategic Value 
Calabrio
APRIL 24, 2025
Benefits: Reduces agent cognitive load, decreases Average Handle Time (AHT), improves consistency and compliance, boosts agent confidence and performance, and allows agents to focus more on building rapport and complex problem-solving. Related Resources State of the Contact Center 2025 Mar.
Playvox
MARCH 19, 2024
Contact center AI is a collection of tools or contact center software designed to enable smarter, data-driven, and more efficient customer interactions, with the ultimate goal of delivering better CX. This frees up agents to focus on more complex issues and customer communications, reducing metrics like average handling time.
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NICE inContact
SEPTEMBER 11, 2018
NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Unify to Deliver Immersive Customer Experiences.
RapportBoost
NOVEMBER 5, 2018
“The ICMI Customer Experience Movers & Shakers list recognizes the hardworking individuals that are inspiring excellence, motivating their peers and shaping the future of customer service,” said Erica Marois, Content Manager, ICMI. Brands have achieved up to 60% year-over-year revenue gains by using RapportBoost.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. No company can afford to be a customer service laggard. Staffing Adjustments.
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