Average Handle Time, Definition and Revenue potential

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Average Handle Time

Definition

Revenue potential

To Get KCS, You Need To Change the Way You Define Work

Mindtouch

JULY 31, 2017

To see the truly transformational effects of KCS, we require a different definition of “work.” Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done.

Average Handle Time

Average Handle Time Self service Revenue potential Upselling

Call Flow in a Contact Center: All You Need to Know

JustCall

MARCH 10, 2023

By this definition, call flows are the route map describing how customers connect with the right representative. Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. As a result, they can use it to process end-to-end customer calls quickly and efficiently.

Call flow

Call flow Contact Center Interactive Voice Response Scripts

Customer Contact Central

To Get KCS, You Need To Change the Way You Define Work

Call Flow in a Contact Center: All You Need to Know

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