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In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Average Waiting Time. Averagehandlingtime. Outbound call center metrics: Outbound Calls per Day.
Related Resource Ebook | 16 Must Have Productivity Tools for your Contact Center 6. Automated Workflows Automation tools integrated into call center software can handle routine tasks such as data entry, follow-up reminders, and call routing. Enhanced Reporting: Access detailed reports to track KPIs and measure success.
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