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Reporting: The Blueprint of Action The culmination of the analytics process, reporting, provides a distilled view of insights: Dashboards: Visual interfaces show real-time data like call volumes, averagehandlingtime, first call resolution rate, and customer sentiment.
Finally, getting desired outcomes and minimizing errors can increase revenuepotential while plugging in leakages. As such, it can be a reflection of key performance metrics like CSAT scores, averagehandletime, average hold times, FCR, net promoter score (NPS), etc.,
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