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Average Handle Time

Gamification

Magazine

Call center training time comes down with these 7 technologies

TechSee

JUNE 4, 2019

Contact center decision-makers understand that better tools are the key to improving agent performance and reducing call center training times. Its flexible public channels, along with small private groups, can facilitate group learning as well as smaller workshops where ideas can be shared in real time. Get in the game.

Call Center

Call Center Technology Gamification Coaching

How Indian Call Centers Are Redefining Quality Assurance with AI and Training

Outsource Consultants

FEBRUARY 27, 2025

Advanced Analytics for Performance Tracking Performance tracking has evolved beyond basic metrics like average handling time. Some centers have adopted gamification techniques to make product training more engaging. This has resulted in reduced average handling times without compromising on quality.

Call Center

Call Center First call resolution Average Handle Time outsourcing

Customer Contact Central

Call center training time comes down with these 7 technologies

How Indian Call Centers Are Redefining Quality Assurance with AI and Training

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