Average Handle Time, Healthcare and Outbound sales

Key Benchmarks Should You Target In 2025 for your Contact Center

NobelBiz

JANUARY 28, 2025

Average Handle Time (AHT) : This measures how long agents spend on calls, including after-call work. While shorter times are ideal, quality shouldnt be sacrificed for speed. As the industry shifts toward omnichannel communication, traditional KPIs like Average Handle Time must adapt.

Benchmark

Benchmark Contact Center Abandon rate Average Handle Time

7 Ways Preview Dialers Can Enhance Customer Experience

Calltools

MARCH 6, 2024

Reduces Average Handle Time The average handle time (AHT) refers to how long it takes to resolve customer requests. The result is less time asking for information, which enhances agent efficiency. In turn, this means reduced average handle time for all calls.

Customer Experience

Customer Experience Average Handle Time Abandon rate Outbound sales

Why Call Center Quality Assurance Is So Important

Global Response

DECEMBER 21, 2022

For example, you might measure first call resolution rate, average hold time and average handle time, while also measuring how satisfactorily the agent resolved the call, how empathetic or understanding the agent was of the customer’s problems, the overall quality of the information or solution provided, and so on.

Call Center

Call Center Outbound sales Best practices Feedback

Customer Contact Central

Key Benchmarks Should You Target In 2025 for your Contact Center

7 Ways Preview Dialers Can Enhance Customer Experience

Why Call Center Quality Assurance Is So Important

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