Interactions

JULY 9, 2024

How to assess your organization’s ability to fully harness the power of an IVA Today’s Intelligent Virtual Assistants (IVAs) bring an effortless ease and human-like interaction to customer service. Yet, before implementing a modern IVA solution, organizations should consider if they have the right elements in place to best optimize an IVA.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Interactions

JULY 9, 2024

How to assess your organization’s ability to fully harness the power of an IVA Today’s Intelligent Virtual Assistants (IVAs) bring an effortless ease and human-like interaction to customer service. Yet, before implementing a modern IVA solution, organizations should consider if they have the right elements in place to best optimize an IVA.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Mindtouch

JULY 31, 2017

Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done. Building Revenue Potential (and the Future) Through Knowledge. From Now-How to Know-How.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

NobelBiz

JULY 25, 2023

This precious information allows us to truly understand what makes our customers tick and how to make them gleefully satisfied. Christian Montes, Executive Vice President of Client Operations @NobelBiz Real-time Feedback and Training A standout feature of interaction analytics in call centers is its ability to provide real-time feedback.

Analytics 98

Analytics Call Center Contact center software Scripts 98

Hodusoft

NOVEMBER 10, 2021

With real-time reports, you can plan ahead and manage customer interactions better. One study found that the average difference in sales conversion rate between the top and bottom quartile performers was 230% in a particular industry operating. How To Maximize Returns From Outbound Call Center: Use Case. Calls handled .

Call Center 52

Call Center call center software Interactive Voice Response Banking 52

JustCall

MARCH 10, 2023

At the same time, by making your customers feel heard and understood, the agents would effectively be sowing the seeds of positive brand perception. Such proactive enablement leaves no ambiguity on how to get work done and prevent burnout. Agent Efficiency Think of call flows as handing your call center agents the formula to success.

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40