Average Handle Time, Interactive Voice Response and Seminar

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Average Handle Time

Interactive Voice Response

Seminar

Call Center Optimization: 5 Methods to Improve Your Operation

Fonolo

AUGUST 17, 2021

Evaluate metrics like first-call resolution , customer satisfaction score, abandonment rate, and average handle time to measure performance, and compare them to your competitors. From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training.

Call Center

Call Center Abandon rate Average Handle Time First call resolution

Artificial Intelligence and the Customer Journey

Horizon CX

MARCH 19, 2022

Granted we live in a fast-paced age where average handling time is typically imposed upon an agent as one of their performance metrics and I get that, but some people tend to have this communication problem. And finally, after all this hassle, enter the offer to complete an IVR survey. As a CX professional, I’m curious.

Surveys

Surveys Interactive Voice Response Average Handle Time Wait times

Customer Contact Central

Call Center Optimization: 5 Methods to Improve Your Operation

Artificial Intelligence and the Customer Journey

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