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Average Handle Time

Morale

Seminar

Call Center Optimization: 5 Methods to Improve Your Operation

Fonolo

AUGUST 17, 2021

Evaluate metrics like first-call resolution , customer satisfaction score, abandonment rate, and average handle time to measure performance, and compare them to your competitors. Ask agents for feedback, resolve issues, monitor performance, and take active steps to boost morale in the office. Then, act on your results.

Call Center

Call Center Abandon rate Average Handle Time First call resolution

Ten Dumb Things Smart Contact Center Executives Do

Taylor Reach Group

NOVEMBER 30, 2018

After all why would we want home agents, speech recognition, higher quality or better staff morale and management? I just don’t understand that while our incentive to reduce average handle time was so successful our call volume increased substantially. I hope you can sense my sarcasm here.

Contact Center

Contact Center Average Handle Time At home agents First call resolution

Call Center Optimization: 5 Methods to Improve Your Operation

Ten Dumb Things Smart Contact Center Executives Do

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