Remove Average Handle Time Remove Morale Remove Workload forecasts
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Workforce Management for Call Centers: What You Need to Know

Playvox

These include staffing levels, employee experience, customer experience, agent workloads, team productivity, team morale, and the cost of labor. Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes. Is WFM the Fountain of Youth?