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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

A scalable call/contact center that can seamlessly adjust its resources and capabilities as the organization evolves, can easily handle increasing call volumes and customer interactions without compromising on service quality.

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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

For effective decision-making, it’s crucial to access key metrics in real time, such as: Call volume by day Average Handling Time First Call Resolution Abandon rates Queue status But MSPs that use below-average call center solutions lack the access to key real-time data.