Guest Post: The 4 Most Common Misconceptions About Customer Service
ShepHyken
APRIL 2, 2021
Misconception #2: Customers only want self-service options. However, according to Stella Connect’s Customer Service Trends for 2021 report , 80% of survey respondents prefer to talk to a real support agent, versus figuring out the issue with self-service options. In the U.S. of all sales.
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