TeleDirect

APRIL 3, 2025

Secure Data Handling: Protect customer information with PCI DSS and HIPAA compliance. Reduced Call Abandonment: Capture every lead and maximize revenue potential. How We Reduce Costs: Flexible Pricing Models: Pay only for the services you need. Optimized Staffing: Reduce labor costs with efficient workforce management.

Interactive Voice Response 62

Interactive Voice Response Abandon rate Healthcare Multi-channel support 62

Interactions

JULY 9, 2024

Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, average handle times, and costs. Yet, before implementing a modern IVA solution, organizations should consider if they have the right elements in place to best optimize an IVA.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Interactions

JULY 9, 2024

Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, average handle times, and costs. Yet, before implementing a modern IVA solution, organizations should consider if they have the right elements in place to best optimize an IVA.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Mindtouch

JULY 31, 2017

Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done. Building Revenue Potential (and the Future) Through Knowledge.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

Hodusoft

NOVEMBER 10, 2021

A Deloitte study found that a bank in the UK could potentially increase its revenue by 60 million pounds (based on a 5yr NPV) by giving customer experience boost through outbound calls. Calls handled . Average handle time (seconds) . Average wait time (seconds) . Adherence . Occupancy .

Call Center 52

Call Center call center software Interactive Voice Response Banking 52

NobelBiz

JULY 25, 2023

Reporting: The Blueprint of Action The culmination of the analytics process, reporting, provides a distilled view of insights: Dashboards: Visual interfaces show real-time data like call volumes, average handling time, first call resolution rate, and customer sentiment.

Analytics 98

Analytics Call Center Contact center software Scripts 98

JustCall

MARCH 10, 2023

Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. As such, it can be a reflection of key performance metrics like CSAT scores, average handle time, average hold times, FCR, net promoter score (NPS), etc.,

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40