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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Reporting: The Blueprint of Action The culmination of the analytics process, reporting, provides a distilled view of insights: Dashboards: Visual interfaces show real-time data like call volumes, averagehandlingtime, first call resolution rate, and customer sentiment.
A Deloitte study found that a bank in the UK could potentially increase its revenue by 60 million pounds (based on a 5yr NPV) by giving customer experience boost through outbound calls. Calls handled . Averagehandletime (seconds) . Averagewaittime (seconds) . Adherence . Occupancy .
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