Average Handle Time Scripts Seminar 
SharpenCX
JUNE 28, 2023
Average handle time — the amount of time it takes a rep to handle a call from start to finish. Provide additional learning opportunities like seminars, online courses, training, and mentorship so they can improve. First contact resolution — the resolution of a customer’s issue within the first call.
Balto
OCTOBER 27, 2022
Here are three tips to get ahead of potential compliance audits in real time. Maintain Updated Scripts and Playbooks. With inbound calls to the contact center projected to increase as we navigate Medicare’s Annual Enrollment Period , average hold time (AHLDT) and average handle time (AHT) is only slated to increase as well.
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