NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Decreased average handle time by 10 percent.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

RapportBoost

NOVEMBER 5, 2018

A 2018 Gartner study revealed 86 percent of CX executives ranked employee engagement as having an equal or greater impact than other factors for CX leaders. This streamlines agent training while enabling brands to build lasting customer relationships that maximize revenue, conversion, order size, retention and customer satisfaction gains.

Sales 40

Sales Contact Center Average Handle Time B2B 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. A study from NewVoiceMedia indicates that companies lose more than $62 billion due to poor customer service. No company can afford to be a customer service laggard.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56