Average Handle Time Tools Workload forecasts 
NobelBiz
DECEMBER 3, 2024
Average Handle Time Average handle time (AHT) is a key metric measuring customer interaction duration. Forecasting AHT helps predict the overall workload and influences staffing levels and training decisions. Standardized practices and real-time adjustments are key.
Babelforce
MAY 18, 2022
In this post: Call center forecasting fundamentals Workload forecasting Workforce forecasting How to increase call center forecast accuracy. Call center forecasting fundamentals. Call center forecasting helps managers align demand and supply, optimizing cost and profit performance.
Playvox
JANUARY 11, 2024
Overcoming the Shortcomings of Spreadsheets in Workforce Management Spreadsheets may have been the tool of choice for forecasting and scheduling when call centers were voice-only. Today, agents must handle a variety of channels that operate far differently, requiring a more sophisticated and effective approach to WFM.
Expert insights. Personalized for you.
52 
Let's personalize your content