SmartAction

JANUARY 25, 2019

This newly acquired accuracy means that call center virtual assistant solutions are now demonstrating their true power in a variety of interesting and beneficial ways. Here’s how two innovative companies are using AI-powered virtual agents to automate more in their contact centers. 5% fewer calls to live agents.

Virtual Agent 45

Virtual Agent Self service Healthcare Contact Center 45

Fonolo

APRIL 6, 2020

It can rout calls to the most qualified agent to handle each customer while reducing average handle times. It also helps to increase agent efficiency through the use of automation and it can also identity coaching opportunities by listening to phone calls.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

SmartAction

SEPTEMBER 4, 2018

TechStyle’s top call drivers are conversations like returns, order status, and billing–repetitive conversations that used to be handled by live agents but now handled by AI agents. Since TechStyle is no longer under the same pressure to replace live agent churn, they are able to hire for the culture they want.

Call Center 40

Call Center Virtual Agent Average Handle Time Upselling 40

ROI CX Solutions

DECEMBER 6, 2024

This workflow also provides major cost savings, since more time and money can be channeled toward your valuable human agents. Enhancing agent support and empowerment Artificial intelligence for call centers can provide added support to agents.

Contact Center 52

Contact Center call center solutions Call Center Chatbots 52

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