B2B, Bilingual agents and Outbound sales - Customer Contact Central

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B2B

Bilingual agents

Outbound sales

B2B Has Its Own CX Challenges

Anexa BPO

FEBRUARY 17, 2023

In the B2B space, CX is just as important as it is in the B2C space, and failure to provide a positive CX can result in lost business, negative word-of-mouth, and a damaged reputation. Data, data, and more data Your B2B CX strategies need to be built on data – consistent, comprehensive, and connected.

B2B

B2B Bilingual agents Outbound sales B2C

The New Player in Town – eB2B Platforms

Anexa BPO

SEPTEMBER 13, 2022

That said, a similar impact is yet to be seen on the B2B aspect of this value chain, which includes everything from the consumer-goods manufacturer to the distributor and wholesaler to the retailer. With options such as online ordering and delivery, the B2C model has been fundamentally reshaped. And e-commerce? We were made for that.

Bilingual agents

Bilingual agents Outbound sales outsourcing B2C

B2B Has Its Own CX Challenges

The New Player in Town – eB2B Platforms

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