Quality Contact Solutions
JANUARY 7, 2022
At this point, I’d suggest that most everyone understands what outsourcing is, at least the overall concept. While business process outsourcing has been around a while, let’s look at what BPO services are, why they work, and how your company can engage with a BPO provider. Speak to our sales team.
Global Response
JANUARY 9, 2023
Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. In fact, up to 80% of B2B purchase decisions are impacted by a buyer’s experience with the B2B customer service, so it’s an essential quality of your brand or company to consider. What is B2B Customer Service?
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Anexa BPO
OCTOBER 11, 2022
As with most other business models, B2B companies were hit hard by the pandemic and were forced to pivot to a remote model while sales reps were confined to their home offices. In only the past five years, the number of channels that B2B buyers use has doubled, from 5 in 2016 to 10 in 2021.
Outsource Consultants
AUGUST 9, 2021
With peak season flexibility and outsourced expertise, you’re increasing your ROI and delivering a better customer experience across all your business channels. What Experts Say About Outsourcing for Growth. 8 in 10 small businesses (80%) plan to outsource in 2021, according to Clutch, a leading B2B research firm.
Quality Contact Solutions
JANUARY 21, 2021
Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience.
Vistio
SEPTEMBER 30, 2021
Ian Barkin is a seasoned leader and innovator in Digital Operations, Robotic Process Automation (RPA), Intelligent Automation, Business Process Outsourcing (BPO) and the Future of Work. Peter Ryan is considered to be one of the world’s leading experts in customer experience (CX) and Business Process Outsourcing (BPO).
TeleDirect
MAY 8, 2018
TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. What’s more, our round-the-clock reliability – an essential for competitive B2B communication – also sets TeleDirect apart from the rest.
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