aircall

JANUARY 4, 2021

The process for developing a B2B sales prospecting strategy is vastly different than what many long-time salespeople grew accustomed to over the span of their careers. Something that hasn’t changed is that sales prospecting is still an important and necessary part of B2B sales growth. What Is B2B Sales Prospecting?

B2B 71

B2B Sales Best practices voip 71

ShepHyken

APRIL 23, 2021

Another reason to use social media as a customer service channel is that traditional channels like inbound call centers and email, while still effective, are being slowly outpaced by social media. What they did right: Who said B2B brands can’t embrace social media for customer support?

Customer Service 336

Customer Service Advertising B2B Chatbots 336

Quality Contact Solutions

NOVEMBER 10, 2022

The right outbound calling center allows an organization to accomplish more with marketing and sales. Read on to learn five helpful outbound calling center services for any organization. Read on to learn five helpful outbound calling center services for any organization. Outbound Call Center Pricing.

call center solutions 98

call center solutions Call Center Telemarketing B2C 98

TeleDirect

JANUARY 13, 2025

When researching inbound vs outbound calls or seeking the top call centers in the US , understanding the fundamental differences between inbound and outbound calls is crucial. These two call center operations serve distinct purposes, each designed to address specific business needs. What Are Inbound Calls?

Telemarketing 62

Telemarketing Call Center CRM Healthcare 62

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. I will share with you five of the top things to remember when working to create a successful B2B telemarketing script. In B2B Telemarketing , you are typically calling someone that is not expecting your call. Call to Action.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Outsource Consultants

JANUARY 31, 2025

Sales growth is the lifeblood of any business. At Outsource Consultants, we’ve seen firsthand how lead generation call center services can dramatically boost sales for companies across industries. This process saves time for in-house sales teams and increases the efficiency of the sales funnel.

Call Center 67

Call Center Sales outsourcing CRM 67

Quality Contact Solutions

AUGUST 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. In addition, the QCS expertise provides turnkey outsourced call center services that augment sales and marketing programs across various industries.?.

Call Center 98

Call Center Telemarketing outsourcing B2C 98

Call Center Weekly

MAY 2, 2019

Kathryn Frankson is a B2B event sales and marketing professional at UBM. A believer that 2019 communication means knowing how to get the markets attention through thumb stopping content, audience development and storytelling, she executes sales and marketing strategies in the catering, food service and special event space.

B2B 227

B2B Sales Marketing Management 227

Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

aircall

DECEMBER 23, 2020

The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. It’s given customers greater control.

B2B 62

B2B Sales Technology voip 62

Quality Contact Solutions

APRIL 27, 2021

As a small to medium-sized business (SMB) looking for call center services you may be concerned that you’ll end up being a small fish in a big pond. For our purpose, we are defining any SMB company that would use less than three full-time agents (FTEs) , whether it be for outbound or inbound call center services.

Call Center 98

Call Center Telemarketing B2C Sales 98

Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. The topic of increasing sales is so prevalent that thousands of books and articles are published. Increase Sales with Cross-Selling. Sales and Service.

Sales 98

Sales Upselling B2C Best practices 98

Quality Contact Solutions

MAY 4, 2021

It’s not any different if you’re trying to find an inbound call center outsourcing partner. Finding an inbound call center outsourcing provider doesn’t have to be complicated or overwhelming. Here are seven inbound call center outsourcing tips for finding the right partner to support your business.

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

ShepHyken

JUNE 30, 2017

By proper integration of Artificial intelligence with these online mediums or call center software businesses can create awe-inspiring customer experience memories by analyzing the past customer history, behaviour trends, etc. Shaista Haque is a marketing enthusiast at Ameyo call center software solutions.

Government 236

Government Technology Benchmark call center software 236

Hodusoft

SEPTEMBER 6, 2023

What’s the Role of Lead Generation in an Outbound Call Center? Outbound call centers come in many shapes and sizes. It’s not uncommon to find different types of outbound call centers performing different activities. In the outbound call center context, there are five types of leads: 1.

Call Center 96

Call Center call center software Scripts Best practices 96

Quality Contact Solutions

AUGUST 9, 2022

This makes it significantly harder for scammers to employ call spoofing to defraud consumers. While this is excellent news, call centers conducting legitimate business can experience adverse outcomes , such as low(er) answer rates. As a result, consumers only need to look at the caller ID to determine if the call is verified.

Call Center 98

Call Center Telemarketing B2C B2B 98

Quality Contact Solutions

DECEMBER 31, 1969

To be truly successful in the b2b telemarketing services industry one must possess these various attributes and utilize them to drive their team to new heights. Marcia is a B2B Telemarketing Services Sales Management Machine. Marcia manages our QCS At-Home team and is an absolute sales management machine.

Telemarketing 66

Telemarketing B2B Call Center Coaching 66

Quality Contact Solutions

NOVEMBER 29, 2021

3 Huge Sales! Now that you’ll be whistling this tune all day (you’re welcome) , let’s dive into the 12 reasons you should hire and contact center and how they’ll help. Contact centers are a great resource when you want to fill your sales team’s funnel quickly with highly qualified leads.

Call Center 98

Call Center outsourcing Contact Center Analytics 98

JustCall

AUGUST 5, 2020

Sales tools are a necessary investment. To succeed in sales, you've ought to work smarter over harder. Having a team of proficient sales reps is a big advantage. In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. What are Sales Tools?

Sales 98

Sales CRM Analytics Accountability 98

Call Center Weekly

NOVEMBER 1, 2018

Kathryn Frankson is a B2B event sales and marketing professional at UBM. And as someone who sat through financial meetings dressed as Lucille Bluth from Arrested Development I can attest to the fact that you can have plenty of fun and get the job done.

B2B 185

B2B Coaching Sales Marketing 185

Outsource Consultants

MARCH 21, 2025

Outbound call center services can make or break your customer outreach efforts. At Outsource Consultants, we understand the challenges companies face when selecting an outbound call center partner. What Are Outbound Call Center Services? Use Case: Filling your sales pipeline with warm, qualified prospects.

Call Center 67

Call Center Healthcare outsourcing Telemarketing 67

Quality Contact Solutions

APRIL 19, 2021

Outbound call center pricing for the association industry varies on many factors; however, there are three primary models in my experience. Some outbound call center pricing is structured with several attempts in mind and positioned as a flat rate. This is because they are using more man-hours per completed call.

Call Center 98

Call Center Telemarketing outsourcing Sales 98

Quality Contact Solutions

MARCH 11, 2021

At Quality Contact Solutions , we believe our company exists because sales drive the world. Quality Contact Solutions is no different, and proud to be part of the sales world that keeps our economy running. Our focus centers around offering telemarketing services that help increase sales and support customers all across the U.S.

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

Quality Contact Solutions

MARCH 6, 2020

This same rule can be applied to B2B appointment setting. The list is arguably one of the primary factors in planning for a successful B2B appointment setting project. Here are 4 essentials that must be considered when engaging in a B2B appointment setting program. Schedule a Call with An Expert. Here’s how.

B2B 69

B2B Scripts B2C Construction 69

Quality Contact Solutions

MARCH 2, 2022

What’s the correlation between hitting your sales goals and leprechauns? Closing sales deals is like the journey to finding your pot of gold—a lot of challenges, obstacles, and some tough leprechauns… errr, I mean prospects, ?along Find your pot of gold by setting sales goals. a nalyzing sales metrics.

Metrics 98

Metrics Sales Telemarketing Outbound sales 98

Quality Contact Solutions

DECEMBER 31, 1969

B2B telemarketing lead generation and appointment setting is challenging. Add to that a target demographic that is highly technical and you will soon find out why writing the best call guide is critical to qualifying sales leads. There are 6 primary components to a successful script or call guide. Presentation.

Telemarketing 66

Telemarketing Scripts B2B Sales 66

TechSee

AUGUST 7, 2018

Yet, all this progress has created a new set of sales challenges. Understanding and addressing these e-commerce obstacles is the key towards improving sales processes, driving a better customer journey, delivering more consumer conversions, and ultimately garnering a greater level of success for your business.

Sales 95

Sales Automotive B2B Entertainment 95

Quality Contact Solutions

OCTOBER 10, 2022

Windle, and I’ve worked in the call center industry for more than 20 years. I’ve been a call center agent, Supervisor, QA Manager, Program Manager, Facilities Manager, Director of Operations, and Director of Client Engagement. 10 Ways to Use an Outbound Telemarketing Partner.

Call Center 98

Call Center Telemarketing outsourcing Scripts 98

GetFeedback

JANUARY 6, 2020

In this article, I’ll take a deeper dive into personas and customer feedback as it relates to B2B and B2C journey maps. What is the difference between B2B and B2C? Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . B2B companies sell to other companies.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Quality Contact Solutions

DECEMBER 31, 1969

B2B appointment setting is very similar. At Quality Contact Solutions we are experts at B2B appointment setting and here are a few items you’ll need to keep in mind to make sure your B2B appointment setting program doesn’t go flat. Lists – Great b2b appointment setting starts here. It seems easy at first glance.

B2B 61

B2B Telemarketing Best practices Scripts 61

Quality Contact Solutions

JANUARY 6, 2021

Do you want to capture more market share? Do you need to save costs? When it comes to increasing sales, think about an outbound call center like a Swiss Army Knife. My point is, outbound call centers are multi-faceted. A call center is a tool designed to help support you with completing any task you have.

Call Center 52

Call Center Sales B2B Accountability 52

aircall

JULY 23, 2018

The internet is full of sales strategies that aim to help you reach your monthly quota in no time. “Be Of all the sales strategies, this one is by far the most important. Whenever a new lead is generated, you should call them as soon as possible. A hiccup here could mean all your other sales strategies have been in vain.

Sales 97

Sales B2B SaaS Engineering 97

Tethr

MARCH 22, 2021

This material originally appeared as part of our Learning Series podcast on B2C sales. Welcome to the Tethr Learning Series, The four “D’s” of better B2C sales performance. In this study, we built a predictive sales model, where we looked at B2C sales performance, specifically in inbound sales conversations.

B2C 106

B2C Sales Inbound sales Upselling 106

Quality Contact Solutions

AUGUST 17, 2022

For example, some people picture agents in offshore call centers with difficult-to-understand accents, while others think of aggressive calls from pushy salespeople. There are several forms of telemarketing , including but not limited to: B2B Outbound Marketing. Outbound Call Center Pricing.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

Quality Contact Solutions

DECEMBER 31, 1969

Setting high quality appointments in B2B appointment setting is like walking a tight rope. B2B Appointment Setting: Define requirements for a quality appointment. While these questions are very important to ask, they do you absolutely no good unless the answers have been communicated to the sales reps who take the second call.

B2B 64

B2B Telemarketing Coaching Best practices 64

Global Response

JANUARY 23, 2021

Oftentimes, businesses choose to partner with a call center to handle incoming customer inquiries. This could cover anything from technical support to email and sales communication, to social media monitoring. While call more.

B2B 48

B2B Call Center Technical Support Sales 48

Call Center Weekly

OCTOBER 18, 2018

Long lumped in with Customer Service, the entire Customer Experience concept is finally being acknowledged as a weighty differential in the quest to build customer loyalty and increase sales. I like seeing the "A-Ha!" moments at the C-Suite level when they realize how simple changes make huge impacts both internally and externally.

Customer Experience 239

Customer Experience B2B Feedback Customer Service 239