Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Numbers (usually picked for specific reasons) are automatically dialed and connected to a waiting rep. Keep customer trends in mind.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

OrecX

JANUARY 20, 2022

Today, GoodFirms stands as an established, global B2B platform that brings thousands of service companies and products under one roof. Why Is Oreka GPL the Best Call Center Software? So-called Oreka AC (Audio Capture) augments existing legacy recording applications with real-time and/or post-call audio streaming.

call center software 62

call center software Call Center B2B Call Logging 62

JustCall

SEPTEMBER 16, 2019

That’s where a cloud telephony solution comes into the game, acting as a co-pilot for sales reps by handling all the manual tasks related to calls. Cloud telephony has emerged as a game-changer in the world of modern B2B sales. With multiple active calls at any instant, the sales team will be able to handle more prospects.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

InGenius

OCTOBER 9, 2019

Consumers are looking for a more connected, more personal experience - even in the B2B space. Adding new applications or processes, like a computer telephony integration solution that allows for automated call logging and call note templates, can help reduce the time spent on processes and tasks.

Sales 48

Sales Call Logging CRM B2B 48

Infinity

MAY 30, 2019

In addition to grouping, Keyword Spotting filters are now available on the Hub Call Logs to identify calls that mentioned particular keywords, or the presence of your broader Keywords Groups based on score, count, or the individual keyword that was spotted. This will help speed up searches for calls that matter to you.

Call Logging 40

Call Logging B2C B2B Analytics 40

JustCall

NOVEMBER 16, 2022

Whether you are a B2B or a B2C business, Zoho CRM can skyrocket your sales team’s productivity levels. Increased visibility Agents can access automatic call logs under each record and always be in the know when it comes to their customer queries. ensuring everyone is in sync with each other at all times.

CRM 52

CRM Sales Call Logging Analytics 52

Babelforce

JULY 7, 2022

In contrast, a B2B seller’s CRM will include contracts, emails, and proposals. If the CRM connects to the call center software , it will add this data to the customer’s profile. The same will happen for call logs, recordings, and other data collected during the call.

CRM 52

CRM Call Center call center software Average Handle Time 52