WFH for B2B?
Contact Center Pipeline
SEPTEMBER 27, 2022
As with business-to-consumer (B2C) contact centers, business-to-business (B2B) contact centers also had to suddenly have their agents work-from-home (WFH) when the COVID-19 pandemic struck.
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The best contact center software for your needs
ViiBE Blog
AUGUST 11, 2021
The best contact center software for your needs. Call Center , CRM , Customer experience. Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. ViiBE Blog.
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Here’s How Contact Centers Are Lowering Customer Acquisition Cost
Babelforce
JANUARY 28, 2021
It also happens to be one area where outbound or blended contact centers can have a massive impact. Now let think about how the contact center can reduce those costs. #1 If you sell b2b (or high-value b2c) then that means a phone call. What about the ‘real world’ of the inbound contact center ?
The ChatGPT Revolution
The Northridge Group
MAY 2, 2023
This article was originally published on Contact Center Pipeline and can be viewed here. Will, and How, This New Technology Model Help Contact Centers? But could it revolutionize the contact center industry? and most recently (at presstime) GPT-4.
Basic Research Builds B2C Business with Custom CRM Integration
NICE inContact
APRIL 24, 2019
As a major wholesale distributor and direct-to-consumer seller of dietary, and health and beauty products, Basic Research was using a variety of contact center technologies that didn’t always work well together.
Trusted Voice Analytics Software of 2022
JustCall
NOVEMBER 25, 2022
Voice analytics tools can assist call center agents in recognizing when clients are angry or stressed so they can respond in the moment or better after knowing the fact. Such software for contact centers sometimes comes with a preloaded function for speech analytics, or it can be integrated with it. NICE CXone. Avaya OneCloud.
How to Start a Virtual Call Center?
NobelBiz
SEPTEMBER 30, 2020
This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. 2020 shifted the perspectives of many, if not all, industries across the globe.
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