TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. Use this guide to help you find the best B2B CRM for your business.

B2B 85

B2B Sales CRM Enterprise 85

PeopleMetrics

FEBRUARY 25, 2025

But for B2B companies and high-end B2C businesses, the experience starts long before a contract is signed. The Champion Cycle: Still Spinning, But Faster Remember the Champion Cycle we uncovered in our research with 800+ B2B decision-makers? Id like to dive in deeper here given its importance to B2B sales.

B2B 62

B2B B2C Sales Construction 62

ClearAction

OCTOBER 10, 2017

Solving Complex Challenges through B2B Customer Experience Lynn Hunsaker. After the first two or three roadshows you can train and coach people within each organization to conduct their own presentation as if you were there, in addition to driving progress within throughout the year. ” Take a page from VMware’s playbook.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

TeamSupport

JANUARY 12, 2021

As we enter 2021 the strategic role of B2B Support must be aligned (or realigned) with overall corporate strategies. Expand efforts to build customer proficiency through training, coaching and skills development. Part 1: The Transition of Support from a Reactive Transactional Model to a More Proactive and Preventive Approach.

B2B 86

B2B Customer Support Technical Support Coaching 86

ShepHyken

OCTOBER 4, 2022

During a soccer game, players don’t ask permission from their coach before making a move. Customer service representatives must have the tools they need, from knowledge bases, coaching, and training to make empowered decisions on how to best serve the customer. ” “It’s not B2B or B2C.

Brand ambassadors 165

Brand ambassadors B2C Coaching B2B 165

TeamSupport

SEPTEMBER 14, 2020

Now in Part 2, we’ll talk about the evolving role of B2B customer support. It offers a portfolio of in-depth research and expert coaching services to help companies pursue Service Excellence and embrace Customer Success. Learn more at servicexrg.com.

B2B 81

B2B Customer Support SaaS Strategic Value 81

Quality Contact Solutions

DECEMBER 31, 1969

To be truly successful in the b2b telemarketing services industry one must possess these various attributes and utilize them to drive their team to new heights. Marcia is a B2B Telemarketing Services Sales Management Machine. Marcia Leads Her B2B Telemarketing Services Team With Excellence. B2B telemarketing services isn’t easy.

Telemarketing 66

Telemarketing B2B Call Center Coaching 66

Integrity Solutions

JULY 20, 2021

In many ways, building sales confidence is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Confident salespeople believe in themselves. Focus on Maximizing Strengths.

Sales 121

Sales Coaching B2B Personalization 121

Quality Contact Solutions

DECEMBER 31, 1969

Setting high quality appointments in B2B appointment setting is like walking a tight rope. B2B Appointment Setting: Define requirements for a quality appointment. B2B Appointment Setting: Define your best targets. B2B Appointment Setting: Build the right team. Windle,Director of Operations. Also, be flexible.

B2B 64

B2B Telemarketing Coaching Best practices 64

Satrix Solutions

JANUARY 5, 2022

To win over B2B sales prospects, it’s not enough for your company just to have a good product and/or service. However, there are several insightful themes often revealed within a win-loss interview that are important for any B2B company to consider: Understanding the needs of the prospect. How do you achieve this?

B2B 78

B2B Sales SaaS Coaching 78

TeamSupport

SEPTEMBER 8, 2020

And while robust product features are important, it is the added benefits of B2B (business-to-business) customer support that can accelerate product use and drive optimal performance to help customers reach their full potential. In other words, effective B2B support forms the foundation for long-term successful customer engagements.

B2B 64

B2B Customer Support Strategic Value Coaching 64

TeamSupport

AUGUST 24, 2020

Determine if the trends indicate a development issue—such as multiple tickets regarding the same technical problem—or a customer agent training issue that can be helped with some one-on-one coaching. In Part 2 of this blog series, we’ll explore how to use reporting to determine how happy your customers are and what to do if they’re not.

B2B 97

B2B Customer Support Coaching Metrics 97

aircall

DECEMBER 23, 2020

The B2B sales cycle is a time-consuming process that involves multiple parties, including procurement specialists, buying committees, and other stakeholders. Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. How Technology Has Changed the B2B Sales Cycle .

B2B 62

B2B Sales Technology voip 62

Call Center Weekly

JULY 24, 2017

As agents get developed, whether it be through coaching, training, or one-on-one conversations, leadership is offered the opportunity to strengthen the bonds of trust between them. When the front line has confidence in the leadership team, they will be more open to coaching, modifying their behaviors, and they’ll adapt to change easier.

Contact Center 273

Contact Center Morale B2C Coaching 273

Fonolo

NOVEMBER 3, 2020

Keynote Speaker and Official Forbes Coach. The People Skills Coach ™ , Author of Leading Morale , Customer Service & Leadership Consultant. B2B Tech & Marketing Consultant The post 3 Reasons Why Agent Satisfaction is the New Customer Satisfaction first appeared on Fonolo. ” — Annette Franz. CEO at CXJourney Inc.

Contact Center 167

Contact Center Coaching Consulting Consulting 167

Callminer

MAY 11, 2020

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective.

Management 273

Management Customer Experience Customer Service Coaching 273

TeamSupport

JANUARY 26, 2021

Formal efforts to help customers develop proficiency with products through training, knowledge transfer, best practice guides, and coaching can reduce “how to” questions – another significant source of support demand. TeamSupport is so customizable, it’s perfect for B2B companies.

B2B 64

B2B Customer Support Technical Support Coaching 64

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133

CrazyCall

SEPTEMBER 4, 2018

Max Altschuler is the founder and CEO of Sales Hacker, a media company which is made up of conferences, webinars and meetups all around the world, online publications, webinars and is mainly focused on the future of B2B sales. Coach to SaaS founders, Chief instigator at DanMartell.com. Dan Martell . Personal website. Jason Lemkin .

Sales 129

Sales SaaS CRM B2B 129

TechSee

MARCH 7, 2023

Hyper-focused on moving innovation and shareholder value forward, Kate leads with the strategic and go-to-market skills developed over 20 years as a growth-oriented B2B enterprise technology disruptor. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her techniques are field-tested and proven.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

TeamSupport

DECEMBER 2, 2020

Even a big decision like changing your B2B customer support system can move quickly if you know where to start and how to evaluate the right solution providers. One decision-making moment—particularly with more complex B2B issues—may be to escalate it to a more experienced agent or supervisor, or even send the ticket on to the product team.

B2B 92

B2B Coaching Customer Support Accountability 92

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. I will share with you five of the top things to remember when working to create a successful B2B telemarketing script. In B2B Telemarketing , you are typically calling someone that is not expecting your call. Instead, I have multiple questions.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Integrity Solutions

MARCH 19, 2024

An accurate forecast allows you to identify strengths and weaknesses in the pipeline, what opportunities need time, energy and resources and which sales reps need additional coaching and in what areas. In my view, pipeline management, coaching and forecasting accuracy go hand in glove. How would you coach these two reps?

Sales 106

Sales Coaching B2B Customer centricity 106

Call Center Weekly

OCTOBER 5, 2018

How well your staff lives by and exemplifies the core values of your company should be coached and rewarded. If you have someone who does their job very well, gets along well with others, and customers rave about them personally… yet they take few - if any - risks, they should be coached in this area. I like seeing the "A-Ha!"

Customer Experience 143

Customer Experience Coaching B2B Personalization 143

Integrity Solutions

JANUARY 18, 2021

If you’re a sales leader, make a plan to devote some of your coaching time to discussing with your salespeople the lessons of 2020 and how they will apply those to grow their book of business and reach their goals in 2021. Part of your role, though, is coaching them to make these questions part of their sales mindset and approach: ?

Sales 123

Sales Coaching B2B Metrics 123

TeamSupport

MARCH 10, 2021

The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn, which we explored in Part 2. With increasing revenue as its primary focus, TeamSuccess boldly repositions the role of B2B customer success software in the industry.

B2B 98

B2B Upselling Coaching Customer Support 98

Influitive

JULY 17, 2014

If you’re a B2B marketing executive, you have to fill a number of roles: Leader. B2B marketing risks and returns. Before you invest in new B2B marketing technology, consult with other marketers in your network to see what they would recommend and why. Lower your risks when you adopt innovative B2B marketing technologies.

B2B 45

B2B Marketing Analytics Consulting 45

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 98

B2B CRM Enterprise Upselling 98

Fonolo

NOVEMBER 10, 2020

” — Evan Kirstel, B2B Tech & Marketing Consultant. ” — Annette Franz CEO of CXJourney, Official Forbes Coach, CX Consultant & Keynote Speaker, Board Chair of CXPA. . ” — Annette Franz CEO of CXJourney, Official Forbes Coach, CX Consultant & Keynote Speaker, Board Chair of CXPA.

Contact Center 135

Contact Center Consulting Consulting call center association 135

Integrity Solutions

FEBRUARY 1, 2024

Especially when it comes to complex B2B sales, they’re craving the insight and interaction that only a human can provide. It takes coaching, emotional intelligence, and self-awareness. Here’s the simple reason why: Customers want to buy from people. You just need to decide… and then do the work.”

Sales 101

Sales Coaching Scripts B2B 101

TeamSupport

OCTOBER 26, 2020

This makes careful selection, onboarding, and coaching of new customer support agents a necessity rather than a luxury. And it’s particularly critical in B2B customer support organizations where clients are more complex and higher value entities.

Customer Service 98

Customer Service B2B SaaS Customer Support 98

Integrity Solutions

DECEMBER 13, 2024

Why the Human Touch is So Crucial in Sales Despite the “business-to-business” moniker, B2B sales in particular is a people-oriented profession at its core. Let’s take a look at what B2B buyers are and are not looking for in a salesperson today. Equip sales leaders to coach with an emphasis on the human factors.

Sales 82

Sales Coaching B2B Self service 82

Integrity Solutions

AUGUST 24, 2022

Most B2B buyers now want to be sold virtually ; yet most companies aren’t properly equipping their sales teams to meet these demands. What they don’t always recognize is that it’s something that can be developed through effective training and coaching. Have we done an alignment check? This isn’t news, of course.

Sales 85

Sales Coaching Calibration B2B 85

ChurnZero

OCTOBER 25, 2024

Just be wary of asking that individual to sit in a player-coach role for too long a stretch, as this may result in the opposite of the desired effect : too much work, not enough help, burnout, and even moving on from the company. Build a team you’re proud of. You’ve got this. Read more from Marley Wagner at ChurnZero here.

B2B 52

B2B Coaching Management Engineering 52

Quality Contact Solutions

DECEMBER 31, 1969

Once you have chosen QCS to handle your B2C or B2B telemarketing service business needs, we begin our relationship with you. We have a very detailed quality assurance tool to assist in tracking scores to help with coaching and growth. The post B2B Telemarketing Services: What does an Operations Manager do? Daily report analysis.

Telemarketing 40

Telemarketing B2B Management B2C 40

Return Customer

MAY 16, 2018

B2B organizations focus on classroom-style training sessions that often last days or weeks. A B2B organization may invest in daily newsletters that train its customers to perform one activity each day. Coach Marks . A popular way to onboard such customers is through coach marks. There are several ways this is done.

Coaching 71

Coaching B2B Consulting Consulting 71